Kompato AI | Trust Center
KompatoAI Trust Center
KompatoAI is committed to ensuring the confidentiality, integrity, availability and privacy of your data. Here is how we protect information and comply with industry standards and regulations. If you discover any information security issues or suspect a cyber incident, please report it immediately to our security team at [email protected]
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Compliance

We adhere to the highest standards of security and privacy

ISO 27001

ISO/IEC 27001:2022 information security, cybersecurity and privacy protection

ISO 27701

ISO/IEC 27701:2019 privacy information management — extension to information security management

PCI

PCI DSS v4.0.1 - Service Provider payment card industry data security standard — protection of cardholder data and secure payment processing

SOC 2 Type 1

SOC 2 Type I trust services compliance — evaluates design of security and controls at a point in time

SOC 2 Type 2

SOC 2 Type II demonstrates that an organization’s security, availability, and confidentiality controls are not only properly designed but also consistently operating effectively over a defined period of time.

HIPAA

HIPAA (the Health Insurance Portability and Accountability Act) is a U.S. regulation that establishes national standards to protect the privacy, security, and integrity of individuals’ protected health information (PHI).

Monitoring

Continuously monitored by Secureframe

Display the security controls you’re continuously monitoring within Secureframe.

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Resources

Get our latest security & privacy compliance resources and reports

ISO 27001:2022 Certificate

ISO 27001:2022 certificate (Certified by BSI, Expiry Date: July 3, 2026)

PCI-DSS v4.0.1 Certificate

PCI-DSS v4.0.1 certificate (Certified by SISA, Expiry Date: April 29, 2026)

PCI-DSS Attestation of Compliance (AoC) Report

This document provides the official Attestation of Compliance (AOC) with the Payment Card Industry Data Security Standard (PCI-DSS). It confirms that our systems, processes, and controls for handling, processing, and transmitting cardholder data have been independently assessed and validated by a Qualified Security Assessor (QSA). The attestation demonstrates our commitment to maintaining the highest level of payment security and compliance with industry requirements.

SOC 2 Type 1 Report

Period April 30, 2025 to October 30, 2025 (Audited and Issued by Ken & Co)

SOC 2 Type 1 Project Engagement Letter

This document outlines the formal engagement agreement between KompatoAI and our independent auditing firm for the SOC 2 Type 1 assessment. It defines the scope, objectives, and responsibilities of both parties during the audit process, ensuring transparency and accountability. The engagement letter confirms our commitment to undergo independent evaluation of our security, availability, confidentiality, processing integrity, and privacy controls in alignment with SOC 2 requirements.

SOC 2 Type 1 – Management Assertion Letter

This document provides KompatoAI’s formal management assertion for the SOC 2 Type 1 report. It affirms that the description of our systems is accurate and that the design of our security, availability, confidentiality, processing integrity, and privacy controls was in place as of the assessment date. This assertion is a required component of the SOC 2 Type 1 audit and reflects our commitment to maintaining robust internal controls in alignment with the Trust Services Criteria.

SOC 2 Type 2 Engagement Letter

This SOC 2 Type II Engagement Letter confirms the formal initiation of the audit and affirms that our organization’s control environment is designed and operated in alignment with the five SOC 2 Trust Services Criteria: Security, Availability, Processing Integrity, Confidentiality, and Privacy.

SOC2 Type 2 Management Representation Letter

The SOC 2 Type II Management Representation Letter provides formal assurance from management that the information and evidence supplied for the audit are accurate and complete, and that controls supporting the five Trust Services Criteria—Security, Availability, Processing Integrity, Confidentiality, and Privacy— have been properly designed and operated effectively throughout the review period.

SOC 2 Type 2 Certification

SOC 2 Type II Certification provides independent assurance that our organization’s controls are appropriately designed and have operated effectively over time in accordance with the SOC 2 Trust Services Criteria: Security, Availability, Processing Integrity, Confidentiality, and Privacy.

HIPAA Letter of Engagement

The HIPAA Letter of Engagement formally defines the scope, roles, and responsibilities for conducting an independent assessment of our compliance with applicable HIPAA Privacy, Security, and Breach Notification Rules.

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Subprocessors

We engage carefully vetted subprocessors to support specific services, ensuring they meet our security, privacy, and compliance requirements.

AWS

Cloud Hosting Services

Data location: US East (N. Virginia), US West (N. California)

OpenAI

Cloud-based AI platform and large language model capability.

Interprose

a cloud-based debt collection and CRM platform that helps organizations streamline receivables management through automation, compliance, and secure digital engagement.

Twilio

A cloud communications platform that enables businesses to build and scale voice, messaging, video, and authentication services through flexible APIs.

TCN

An AI-powered platform built to elevate your contact center

Sendgrid

A cloud-based email delivery service used as a sub-processor to send transactional and notification emails securely and reliably to our customers.

Nuvei

A trusted payment processing provider, enabling secure and compliant handling of customer payment transactions in alignment with PCI-DSS standards.

FAQs

Yes. KompatoAI is certified with PCI-DSS, ISO/IEC 27001, and SOC 2, demonstrating our commitment to meeting internationally recognized standards for information security and data protection.
We apply a layered security model that includes Zero Trust access controls, Privileged Access Management (PAM), Data Loss Prevention (DLP), and advanced anti-malware solutions. These measures ensure data is protected against unauthorized access, leakage, and malicious threats at all times.
We follow strict policies aligned with ISO 27701 for privacy, enforce strong encryption, and continuously monitor systems for threats. Access to sensitive data is tightly controlled, monitored, and logged to guarantee confidentiality.
KompatoAI has a fully designed and tested Business Continuity Plan (BCP) and Disaster Recovery Plan (DRP). These plans are validated through regular drills to ensure resilience, minimize downtime, and maintain compliance with global standards.
Yes. Our Security Operations Center (SOC) continuously monitors logs, threats, and potential data leaks across cloud platforms and external sources. This allows us to detect, respond, and remediate security incidents quickly and effectively.
Yes. We conduct both internal and external penetration tests on a regular basis, leveraging our dedicated red-team as well as independent third-party vendors. These exercises simulate real-world attacks to identify vulnerabilities before they can be exploited, ensuring our defenses remain effective and resilient.
Yes. We maintain a documented Incident Response Plan aligned with ISO 27001 and PCI-DSS requirements. This framework ensures we can detect, contain, investigate, and remediate incidents quickly while minimizing impact to our customers.
In addition to internal reviews, KompatoAI engages independent audit vendors to assess and validate our security controls. These external assessments provide an objective confirmation that our practices meet or exceed compliance requirements, such as PCI-DSS, ISO 27001, and SOC 2.
We implement secure and redundant backup and recovery processes that comply with customer requirements and industry standards. Backups are encrypted, regularly tested, and geographically distributed to ensure availability and integrity of data, even in the event of unexpected failures or disasters.
Our dedicated Security Operations Center (SOC) monitors threats in real-time across cloud platforms, endpoints, and external sources. We follow a structured incident response framework that includes detection, containment, eradication, and recovery, ensuring rapid and effective handling of any cyber incident.
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Monitoring

Change Management

Segregation of Environments
Development, staging, and production environments are segregated.
Software Change Testing
Software changes are tested prior to being deployed into production.
Configuration and Asset Management Policy
A Configuration and Asset Management Policy governs configurations for new sensitive systems
Secure Development Policy
A Secure Development Policy defines the requirements for secure software and system development and maintenance.
Change Management Policy
A Change Management Policy governs the documenting, tracking, testing, and approving of system, network, security, and infrastructure changes.
Production Data Use is Restricted
Production data is not used in the development and testing environments, unless required for debugging customer issues.
Baseline Configurations
Baseline configurations and codebases for production infrastructure, systems, and applications are securely managed.

Availability

Backup Restoration Testing
Backed-up data is restored to a non-production environment at least annually to validate the integrity of backups.
Business Continuity and Disaster Recovery Policy
Business Continuity and Disaster Recovery Policy governs required processes for restoring the service or supporting infrastructure after suffering a disaster or disruption.
Testing the Business Continuity and Disaster Recovery Plan
The Business Continuity and Disaster Recovery Plan is periodically tested via tabletop exercises or equivalents. When necessary, Management makes changes to the Business Continuity and Disaster Recovery Plan based on the test results.

Organizational Management

Cybersecurity Insurance
Cybersecurity insurance has been procured to help minimize the financial impact of cybersecurity loss events.
New Hire Screening
Hiring managers screen new hires or internal transfers to assess their qualifications, experience, and competency to fulfill their responsibilities. New hires sign confidentiality agreements or equivalents upon hire.
Information Security Program Review
Management is responsible for the design, implementation, and management of the organization’s security policies and procedures. The policies and procedures are reviewed by management at least annually.
Independent Advisor
The board of directors or equivalent entity function includes senior management and external advisors, who are independent from the company's operations. An information security team has also been established to govern cybersecurity.
Performance Review Policy
A Performance Review Policy provides personnel context and transparency into their performance and career development processes.
Organizational Chart
Management maintains a formal organizational chart to clearly identify positions of authority and the lines of communication, and publishes the organizational chart to internal personnel.
Disciplinary Action
Personnel who violate information security policies are subject to disciplinary action and such disciplinary action is clearly documented in one or more policies.
Internal Control Policy
An Internal Control Policy identifies how a system of controls should be maintained to safeguard assets, promote operational efficiency, and encourage adherence to prescribed managerial policies.
Acceptable Use Policy
An Acceptable Use Policy defines standards for appropriate and secure use of company hardware and electronic systems including storage media, communication tools and internet access.
Roles and Responsibilities
Information security roles and responsibilities are outlined for personnel responsible for the security, availability, and confidentiality of the system.
Security Awareness Training
Internal personnel complete annual training programs for information security to help them understand their obligations and responsibilities related to security.
Internal Control Monitoring
A continuous monitoring solution monitors internal controls used in the achievement of service commitments and system requirements.
Personnel Acknowledge Security Policies
Internal personnel review and accept applicable information security policies at least annually.
Performance Reviews
Internal personnel are evaluated via a formal performance review at least annually
Background Checks
Background checks or their equivalent are performed before or promptly after a new hires start date, as permitted by local laws.
Information Security Policy
An Information Security Policy establishes the security requirements for maintaining the security, confidentiality, integrity, and availability of applications, systems, infrastructure, and data.
Code of Conduct
A Code of Conduct outlines ethical expectations, behavior standards, and ramifications of noncompliance.
Advisor Meetings on Security
Senior management and/or board of directors meets at least annually to review business goals, company initiatives, resource needs, risk management activities, and other internal/external matters. The information security team meets at least annually to discuss security risks, roles & responsibilities, controls, changes, audit results and/or other matters as necessary.

Confidentiality

Disposal of Customer Data
Upon customer request, Company requires that data that is no longer needed from databases and other file stores is removed in accordance with agreed-upon customer requirements.
Data Classification Policy
A Data Classification Policy details the security and handling protocols for sensitive data.
Data Retention and Disposal Policy
A Data Retention and Disposal Policy specifies how customer data is to be retained and disposed of based on compliance requirements and contractual obligations.

Vulnerability Management

Third-Party Penetration Test
A 3rd party is engaged to conduct a network and application penetration test of the production environment at least annually. Critical and high-risk findings are tracked through resolution.
Vulnerability and Patch Management Policy
A Vulnerability Management and Patch Management Policy outlines the processes to efficiently respond to identified vulnerabilities.

Incident Response

Incident Response Plan
An Incident Response Plan outlines the process of identifying, prioritizing, communicating, assigning and tracking confirmed incidents through to resolution.
Incident Response Plan Testing
The Incident Response Plan is periodically tested via tabletop exercises or equivalents. When necessary, Management makes changes to the Incident Response Plan based on the test results.
Tracking a Security Incident
Identified incidents are documented, tracked, and analyzed according to the Incident Response Plan.
Lessons Learned
After any identified security incident has been resolved, management provides a "Lessons Learned" document to the team in order to continually improve security and operations.

Risk Assessment

Risk Register
A risk register is maintained, which records the risk mitigation strategies for identified risks, and the development or modification of controls consistent with the risk mitigation strategy.
Risk Assessment
Formal risk assessments are performed, which includes the identification of relevant internal and external threats related to security, availability, confidentiality, and fraud, and an analysis of risks associated with those threats.
Risk Assessment and Treatment Policy
A Risk Assessment and Treatment Policy governs the process for conducting risk assessments to account for threats, vulnerabilities, likelihood, and impact with respect to assets, team members, customers, vendors, suppliers, and partners. Risk tolerance and strategies are also defined in the policy.
Vendor Risk Management Policy
A Vendor Risk Management Policy defines a framework for the onboarding and management of the vendor relationship lifecycle.
Vendor Due Diligence Review
Vendor SOC 2 reports (or equivalent) are collected and reviewed on at least an annual basis.
Vendor Risk Assessment
New vendors are assessed in accordance with the Vendor Risk Management Policy prior to engaging with the vendor. Reassessment occurs at least annually.

Network Security

Network Security Policy
A Network Security Policy identifies the requirements for protecting information and systems within and across networks.
Automated Alerting for Security Events
Alerting software is used to notify impacted teams of potential security events.

Access Security

User Access Reviews
System owners conduct scheduled user access reviews of production servers, databases, and applications to validate internal user access is commensurate with job responsibilities.
Removal of Access
Upon termination or when internal personnel no longer require access, system access is removed, as applicable.
Least Privilege in Use
Users are provisioned access to systems based on principle of least privilege.
Complex Passwords
Personnel are required to use strong, complex passwords and a second form of authentication to access sensitive systems, networks, and information
Administrative Access is Restricted
Administrative access to production infrastructure is restricted based on the principle of least privilege.
Asset Inventory
A list of system assets, components, and respective owners are maintained and reviewed at least annually
Access Control and Termination Policy
An Access Control and Termination Policy governs authentication and access to applicable systems, data, and networks.
Encryption and Key Management Policy
An Encryption and Key Management Policy supports the secure encryption and decryption of app secrets, and governs the use of cryptographic controls.
Access to Product is Restricted
Non-console access to production infrastructure is restricted to users with a unique SSH key or access key
Unique Access IDs
Personnel are assigned unique IDs to access sensitive systems, networks, and information

Physical Security

Physical Security Policy
A Physical Security Policy that details physical security requirements for the company facilities is in place.

Communications

Privacy Policy
A Privacy Policy to both external users and internal personnel. This policy details the company's privacy commitments.
Description of Services
Descriptions of the company's services and systems are available to both internal personnel and external users.
Communication of Security Commitments
Security commitments and expectations are communicated to both internal personnel and external users via the company's website.
Confidential Reporting Channel
A confidential reporting channel is made available to internal personnel and external parties to report security and other identified concerns.
Communication of Critical Information
Critical information is communicated to external parties, as applicable.
Terms of Service
Terms of Service or the equivalent are published or shared to external users.